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New Arrivals
The new collection has landed. Considered pieces for men and women, made for the season ahead.
CARTER & GRAY
Considered clothing for men and women, selected for fabric, structure and longevity. Not for trends.
Frequently Asked Questions
Everything you need to know about shipping, returns and ordering.
What are the shipping costs?
We offer free shipping on all orders within the United States.
Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email containing your tracking details, allowing you to monitor the progress of your delivery.
How do I return an item?
If you'd like to return an item, you may do so within 30 days of receipt, as long as it's unworn, unwashed and in its original condition.
To start the process, please contact us at info@carterandgray.com . Our team will guide you through the next steps.
Further details can be found in our Refund Policy.
How can I contact Customer Care?
If you need any assistance, our Customer Care team is happy to help.
Email: info@carterandgray.com
Phone: +1 (646) 980-4459
Customer Care Hours:
Monday to Friday | 9:00 AM – 6:00 PM (ET)
Weekends | Closed
You can also use our contact form and we will respond as promptly as possible.
How do I choose the correct size?
A detailed size guide is available on almost every product page to help you find the best fit.
If you'd like more advice, our Customer Care team is happy to help at info@carterandgray.com .
FREE U.S. SHIPPING
Free shipping on all orders within the United States.
30 DAY RETURNS
30 days hassle-free returns.
