Shipping policy

Shipping Policy

(Last updated: 23 July 2026)

Shipping overview

• Order cut-off time: 6:00 PM ET (Eastern Time, New York)
• Processing time: 2 to 3 business days (Monday to Friday)
• Transit time: 4 to 9 business days (Monday to Friday)
• Total delivery time from order to doorstep: 6 to 12 business days
• Shipping cost: free standard shipping to every U.S. address, no minimum spend
• Customs and import charges: none, all orders ship Delivered Duty Paid (DDP)

The sections below set out our processing and shipping timelines, the carriers we use, and how to track your parcel.

1. Where we ship

We currently ship to all addresses within the United States. Standard shipping is free on every order, with no minimum spend. Estimated delivery times may vary slightly depending on your ZIP code and on factors outside our control such as carrier schedules.

2. Where your order ships from

Carter & Gray is operated from The Netherlands by Peak Global Group, but our orders ship directly from our fulfillment center in Ningbo, China, to your shipping address in the United States. We do not ship from within the United States or from The Netherlands. The 6 to 12 business-day estimate already accounts for this international route.

3. Order processing time

Orders placed before 6:00 PM ET (Monday to Friday) are processed and prepared for shipment within 2 to 3 business days. Weekends and public holidays are not counted as business days. During particularly busy periods, promotional campaigns or seasonal peaks, processing may take slightly longer. If this happens we will keep you informed.

4. Shipping rates

Free standard shipping is provided on every order placed for delivery within the United States. There is no minimum spend, and no additional shipping options are currently offered.

5. Customs and import charges

All orders are shipped on a Delivered Duty Paid (DDP) basis. Any customs duty or import charge applicable to your parcel is already included in the price you see at checkout. Carriers will not request payment of further fees on delivery, and no separate customs invoice will follow.

6. Estimated delivery timeframes

Once an order has been processed, the following timeline applies:

Processing time: 2 to 3 business days (Monday to Friday)
Transit time: 4 to 9 business days (Monday to Friday)
Total estimated delivery time: 6 to 12 business days
Order cut-off time: 6:00 PM ET (Eastern Time, New York)

Delivery times are estimates only and can be affected by factors outside our control, including customs inspections, carrier delays and severe weather. We are not liable for delays caused by such factors.

7. Order tracking

Once your order has shipped, you will receive an email containing a tracking link. You can use it at any time to check the current status of your parcel and the projected delivery window.

8. Shipping restrictions

We are unable to deliver to PO Box addresses or to military addresses such as APO, FPO or DPO. In addition, certain items may be subject to specific U.S. regulations or carrier limitations that affect delivery eligibility, in which case we will inform you before processing the order.

9. Failed deliveries and returned parcels

If a delivery attempt is unsuccessful, for example because the address is incorrect, no one is available to take receipt, or the parcel is otherwise refused, the carrier may return the parcel to us. Where this happens we will contact you to arrange reshipment. Additional shipping charges may apply in such cases.

10. Inspection on receipt and damaged or lost parcels

We ask that you inspect your parcel as soon as it arrives and check that the contents are complete and undamaged. If the parcel arrives damaged, items are missing, or the parcel is reported as lost in transit, please contact our customer care team right away at info@carterandgray.com. We will work with the carrier and with you toward a swift resolution.

11. Returns

This Shipping Policy covers how your order reaches you. The full process for returning items, including the China return address, is set out in our Refund Policy. Please contact our customer care team before sending anything back, so we can confirm the specific return instructions for your order.

12. Updates to this Shipping Policy

We may update this Shipping Policy from time to time, including to reflect changes in our operations, in carrier arrangements or in regulatory requirements (for example Google Shopping Ads policy). The most recent version will always be published on this page with an updated "Last updated" date.

Contact Information

Store Name: Carter & Gray
Company Name: Peak Global Group
Registered Office Address: Gijsbrechtgaarde 238, 7329CD, Apeldoorn, Gelderland, The Netherlands
Warehouse Address: Lecang, No. 168-230, Nijiayan Road, Yongjiang Street, Jiangbei District, Ningbo City, Zhejiang Province, China

Chamber of Commerce (KvK): 99911302

VAT Number: NL869184155B01

Phone: +1 (646) 980-4459

Email: info@carterandgray.com

Customer Care Hours:
Monday to Friday | 9:00 AM – 6:00 PM (ET)
Weekends | Closed

We aim to respond to all inquiries within 24 hours.