If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org. For packages lost in transit, all claims must be submitted no later than three weeks after the estimated delivery date.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Please do not return the product to the return address on the package without first contacting us. The return address on your packing slip is our drop shipper’s address and they do not offer returns/exchanges. All orders are custom made after an order is received, so all communications should be directed to firstname.lastname@example.org.
What’s your return policy?
We don’t offer returns, but if there’s something wrong with your order, please let us know by contacting us at email@example.com. Any claims for misprinted/damaged/defective items must be submitted within one week after the product has been received.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.